Jade Roller & Gua Sha Set
We offer free standard shipping for all orders over $49.
It usually takes 1-2 business days for us to process the orders and dispatch the packages.
NOTE: We recommend that customer provide the phone number when placing an order to ensure safe and smooth delivery.
- New Zealand
- United Kingdom
- United States
Orders Over $49:
Standard: Free shipping
Orders Below $49:
If you are in other areas not included in the table, please contact us to confirm the shipping solution.
Transit Time: The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods. Please check details below.
|Country||Shipping Method||Transit Time|
|Australia||Standard||9-12 Business Days|
|Australia||Expedited||7-10 Business Days|
|Canada||Standard||8-12 Business Days|
|Canada||Expedited||3-6 Business Days|
|France||Standard||12-15 Business Days|
|France||Expedited||6-8 Business Days|
|Germany||Standard||10-12 Business Days|
|Germany||Expedited||8-10 Business Days|
|New Zealand||Standard||8-15 Business Days|
|New Zealand||Expedited||Not available|
|Spain||Standard||10-12 Business Days|
|Spain||Expedited||5-8 Business Days|
|United Kingdom||Standard||7-10 Business Days|
|United Kingdom||Expedited||4-6 Business Days|
|United States||Standard||5-8 Business Days|
|United States||Expedited||3-6 Business Days|
It is always in our best interests to make sure you receive your parcel in a timely manner and we will assist as much as possible to trace a missing parcel.
All orders will typically be dispatched within 1-2 business days from our warehouse and all orders will include tracking from dispatch to delivery. We do not ship during weekends.
We are not responsible for delays due to force majeure like COVID-19 or orders sent to incorrect, invalid addresses.
Please feel free to email us at email@example.com if you would like assistance with your package.
TRACKING YOUR ORDER
We will send you a tracking number to your email once the package has been shipped.
And you can track your package any time you like on our website.TRACK MY ORDERS
Please direct any shipping related inquiries to firstname.lastname@example.org
90 DAY MONEY-BACK GUARANTEE
CETAMOUR is proud to offer a 90 day money back guarantee if you are dissatisfied with our Handset, for more details on our guarantee please click here.
REFUNDS & RETURNS
If your item arrives damaged or is malfunctioning, you can return it and we will cover the shipping. You will need to return it in the condition that you received it in. Click here for more details.
Please Contact Us First:
We cannot guarantee a 100% or partial refund if we do not confirm the situation first. Please email us and describe your order with the following content:
- Order number
- Delivery date
- Situation of the product
- How it is used
- Using effect
Once approved, we will send you an instruction for you to return the product to an address in your country. Please allow up to 30 days for the credit card company to process your credit.
Email us at email@example.com.
90 Days Money Back Guarantee:
You will get 100% money back if the item is in sound condition. please note that:
- Items must be in their original packaging and must not be damaged.
- Return must be initiated within 90 days of delivery.
- Return has been approved by customer support.
- Return shipping is the customer responsibility unless the items arrive damaged or malfunctioning.
- Shipping cost is not refundable unless the items arrive damaged or malfunctioning.
However, you may receive a partial refund for the following reasons:
- Any item not in its original condition, damaged, or missing parts for reasons by customer side. It depends on the situation.
- Original packaging is missing. No less than 95% money back.
Items not eligible for a refund include:
- Gift cards.
- Orders received over 90 days.
- Other issues that caused by customer side.
One Year Warranty
We offer one year warranty for all products. If your item arrives damaged or malfunctions within a year, do not worry, just contact us to get a new one.
Any problem, please email us at firstname.lastname@example.org for more details.