How can we help you?



1. What is IPL? Is it safe?

IPL stands for intense pulsed light. IPL technology has been used in beauty salons and clinics for over 20 years. It has the same effect as a laser but it is less expensive and much faster than the laser. You can easily use it at home.

2. Is it suitable for my skin tone?

Our product suits for all parts of your body with its ergonomic design but not for the darkest skin tones.

3. Does it work for my hair color?

IPL may not be so effective on very light blonde, very light red, or very light grey coloured hair because it can only absorb the light energy by melanin in the hair. Light hair absorbed the energy much more slowly.

4. Will it hurt my skin? How does IPL work?


It will protect your skin while removing the hair, make your skin smoother and moister. Light penetrates the skin to the hair follicle. Because the hair follicle has more melanin, the melanin will absorb the light and convert it into heated energy. The heated hair follicle will enter a dormant state, and then IPL breaks the hair follicle to achieve hair removal effect.

5. Is it painful during usage?


Like traditional hair removal techniques, such as razors, hair removal creams, beeswax and other methods, they are really painful, however, the biggest feature of our product is pain-free, you can sit at home leisurely using it with a mask on your face.

6. How long will it take before I see results?

Most consumers begin to notice a visible reduction of hair after just 3-4 treatments per week, with complete results after 12 treatments. However, results may vary from person to person, depending on the user's skin tone and hair color.

7. Do I need to shave before using this item?


It is recommended that you shave the desired areas before using your handset.

8. Does the handset come with a warranty?

Yes, our handset comes with a 12-month warranty.

9. How to use this IPL hair removal handset?

① Shave off the hair, and plug in the power.
② Tap & hold the power button to start the machine, and tap the power button to adjust the level.
③ Wear the goggles. Place the window vertically on the skin and tap the flash button to begin.

10. Do I still need to use hair removal cream?

There is a shaver and a pair of goggles together with the IPL handset in the package. You may shave the hair first using our shaver(cream is also ok, but not a necessity), then apply IPL.


1. How soon can I get the parcel?

Please allow 1-2 business days for us to process your order and dispatch it. Weekends or holidays are not included. The fastest shipping usually takes about 3-6 days if there is no delay after payment. Generally, shipping times may vary from shipping methods, locations, Covid-19, crowded harbor etc.

2. How can I track my parcel?

We will send a tracking number to your email box once the package has been shipped. And you can track your package whenever you like on our website.


1. What can I do if a damaged or defective product is received?

No worries!

We offer one year warranty for all products. If your item arrives damaged or malfunctions within a year, just contact us to ger a new one.

Get in touch

Have questions about your order, or a general enquiry?