We offer free standard shipping for all orders over $49.
It usually takes 1-2 business days for us to process the orders and dispatch the packages.
NOTE: We recommend that customer provide the phone number when placing an order to ensure safe and smooth delivery.
Shipping Costs
- Australia
- Canada
- France
- Germany
- New Zealand
- Spain
- United Kingdom
- United States
Orders Over $49:
Standard: Free shipping
Expedited: $5.9
Orders Below $49:
Standard: $3.9
Expedited: $10.9
If you are in other areas not included in the table, please contact us to confirm the shipping solution.
Shipping Times
Transit Time: The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods. Please check details below.
| Country | Shipping Method | Transit Time |
| Australia | Standard | 9-12 Business Days |
| Australia | Expedited | 7-10 Business Days |
| Canada | Standard | 8-12 Business Days |
| Canada | Expedited | 3-6 Business Days |
| France | Standard | 12-15 Business Days |
| France | Expedited | 6-8 Business Days |
| Germany | Standard | 10-12 Business Days |
| Germany | Expedited | 8-10 Business Days |
| New Zealand | Standard | 8-15 Business Days |
| New Zealand | Expedited | Not available |
| Spain | Standard | 10-12 Business Days |
| Spain | Expedited | 5-8 Business Days |
| United Kingdom | Standard | 7-10 Business Days |
| United Kingdom | Expedited | 4-6 Business Days |
| United States | Standard | 5-8 Business Days |
| United States | Expedited | 3-6 Business Days |
If you are in other areas not included in the table, please contact us to confirm the shipping solution.
Order Processing
It is always in our best interests to make sure you receive your parcel in a timely manner and we will assist as much as possible to trace a missing parcel.
All orders will typically be dispatched within 1-2 business days from our warehouse and all orders will include tracking from dispatch to delivery. We do not ship during weekends.
We are not responsible for delays due to force majeure like COVID-19 or orders sent to incorrect, invalid addresses.
Please feel free to email us at hello@cetamour.com if you would like assistance with your package.
TRACKING YOUR ORDER
We will send you a tracking number to your email once the package has been shipped.
And you can track your package any time you like on our website.TRACK MY ORDERS
SHIPPING ENQUIRIES
Please direct any shipping related inquiries to hello@cetamour.com
90 DAY MONEY-BACK GUARANTEE
CETAMOUR is proud to offer a 90 day money back guarantee if you are dissatisfied with our Handset, for more details on our guarantee please click here.
REFUNDS & RETURNS
If your item arrives damaged or is malfunctioning, you can return it and we will cover the shipping. You will need to return it in the condition that you received it in. Click here for more details.
Please Contact Us First:
We cannot guarantee a 100% or partial refund if we do not confirm the situation first. Please email us and describe your order with the following content:
- Order number
- Delivery date
- Situation of the product
- How it is used
- Using effect
Once approved, we will send you an instruction for you to return the product to an address in your country. Please allow up to 30 days for the credit card company to process your credit.
Email us at hello@cetamour.com.
90 Days Money Back Guarantee:
You will get 100% money back if the item is in sound condition. please note that:
- Items must be in their original packaging and must not be damaged.
- Return must be initiated within 90 days of delivery.
- Return has been approved by customer support.
- Return shipping is the customer responsibility unless the items arrive damaged or malfunctioning.
- Shipping cost is not refundable unless the items arrive damaged or malfunctioning.
However, you may receive a partial refund for the following reasons:
- Any item not in its original condition, damaged, or missing parts for reasons by customer side. It depends on the situation.
- Original packaging is missing. No less than 95% money back.
Items not eligible for a refund include:
- Gift cards.
- Orders received over 90 days.
- Other issues that caused by customer side.
One Year Warranty
We offer one year warranty for all products. If your item arrives damaged or malfunctions within a year, do not worry, just contact us to get a new one.
Any problem, please email us at hello@cetamour.com for more details.
① Shave off the hair, and plug in the power.
② Tap & hold the power button to start the machine, and tap the power button to adjust the level.
③ Wear the goggles. Place the window vertically on the skin and tap the flash button to begin.
FAQ: Do I still need to use hair removal cream?
There is a shaver and a pair of goggles together with the IPL handset in the package. You may shave the hair first using our shaver(cream is also ok, but not a necessity), then apply IPL.
Clinical results of the IPL have long been published, showing that the IPL can be used successfully even at home by yourself.
Tens of millions of people have benefited from IPL!
Light therapy treatment lens:
Red len (600mm) for rejuvenature while yellow len (560mm) for acne treatment.
1. Cream - Chemical composition may cause skin sensitivity.
2. Shave - Hair grows faster and stronger after shaving.
3. Wax - Time consuming and laborious, huge pain.
4. Beauty Salon - The period is long and expensive.
If you are looking for at-home laser hair removal for the face, our product is your best choice. It provides painless and laser-quality results at home, which are less expensive and more effective. Are you seeking more choices for IPL hair removal at home? Please take some time to shop in our store, and I am sure you will find the ideal one!
1. Classic Style, lightweight and portable.
2. Upgraded to the 3rd generation with more powerful energy, more effective hair removal. Most importantly, it is laser hair removal permanent.
3. The upgraded fan makes more efficient heat dissipation, and more comfortable to use.
4. 5 energy levels with auto/manual modes as you like.
5. Magnetic lens with acne removal and skin rejuvenation functions.
You’re gonna love it. but in case you don’t…
Please refer to our return & refund policy, and send your package back within 90 days.
If you want more choices about prices and functions of treatments for IPL hair removal at home, you can take some time to shop in our store, and I am sure you will find the ideal item you want! Get started now!
